It has been much easier to gain access to the clinic
by Malcolm Huxted - posted on
The WhatsApp experience is a quick and easy way of contacting the surgery which produces a quick response.
Visited October 2023
ChatDoc
Ending the GP phone lottery
We are an accredited supplier
What is ChatDoc?
ChatDoc is our “digital front door” for GP Practices, transforming the way that patients access GP services.
ChatDoc allows patients to use WhatsApp to contact their GP practice. This ensures up to 90% of patients will switch from phone to digital.
All patients receive an “assessment of need” as per new NHS guidelines and the majority of patient queries are handled quickly and efficiently over chat. This minimises unnecessary GP appointments and alleviates pressure on the practice staff.
The impact we've seen so far..
How does it work?
No app or login required - patients simply send a WhatsApp message to their practice phone number in order to get the help they need.
Our Chatbot allows patients to respond to questions in their own time, initially safety-netting and signposting in the event of any red-flag symptoms, placing each request into the relevant group, to be picked up and dealt with by the appropriate team.
Patients add detail upfront, saving time for staff. Any questions can be quickly handled via real-time chat, and those who require appointments are sent a link to book directly into the EPR.
For patients who prefer to use the phone, a care coordinator takes them through the ChatBot questions verbally and then their query is handled in the same way ensuring consistency and 100% population coverage.
Our solution is also integrated into the leading EPR systems, such as EMIS to ensure all clinical data captured flows back into the patient record.
Patients can request from a wide range of services via ChatDoc, including:
- Help with a health problem
- Repeat prescriptions
- Contraception
- Sickness certificates
- Onwards referrals
- Paperwork support
- Test results
- Blood tests
Long Term Condition QoF Reviews
To see how our solution can help with the remote monitoring of long term conditions such as asthma, diabetes and hypertension, please click here.
Benefits
- Enhanced patient experience:
Access is improved along with patient care - Practice efficiency increased:
streamlined operating model minimises unnecessary appointments - Staff morale improved:
Reduced pressure, more variety of work and opportunities for growth and development - Increased compliance:
Platform and operating model satisfy recent contract changes relating to access
Here's what the patient's have to say about the service
We have already implemented a Triage solution – can ChatDoc still help?
Absolutely. There are two main differences between ChatDoc and standard Triage solutions.
Other solutions, whether app or web-based, will struggle to get more than 50% of patients adopting the digital channel – no matter how much effort is put into marketing. ChatDoc will have >80% adoption in days.
ChatDoc is more than just triage – it allows practice teams to rapidly resolve the majority of patient queries with no appointment or phone call, just over chat. This is revolutionary.
Designed in collaboration with
Find out more
We will gladly share case study data to demonstrate the efficiencies that ChatDoc can deliver at your practice.
Please contact us for more information or to schedule a demonstration of our ChatDoc, Remote Monitoring or Virtual Ward solution.
Book a demo