Ending the GP phone lottery

We are an accredited supplier

What is ChatDoc?

ChatDoc is our “digital front door” for GP Practices, transforming the way that patients access GP services.

ChatDoc allows patients to use WhatsApp to contact their GP practice. This ensures up to 90% of patients will switch from phone to digital.

All patients receive an “assessment of need” as per new NHS guidelines and the majority of patient queries are handled quickly and efficiently over chat. This minimises unnecessary GP appointments and alleviates pressure on the practice staff.

The impact we've seen so far..

60% Queries resolved without the need for an appointment

How does it work?

No app or login required - patients simply send a WhatsApp message to their practice phone number in order to get the help they need.

Our Chatbot allows patients to respond to questions in their own time, initially safety-netting and signposting in the event of any red-flag symptoms, placing each request into the relevant group, to be picked up and dealt with by the appropriate team.

Patients add detail upfront, saving time for staff. Any questions can be quickly handled via real-time chat, and those who require appointments are sent a link to book directly into the EPR.

For patients who prefer to use the phone, a care coordinator takes them through the ChatBot questions verbally and then their query is handled in the same way ensuring consistency and 100% population coverage.

Our solution is also integrated into the leading EPR systems, such as EMIS to ensure all clinical data captured flows back into the patient record.

A ChatDoc consultation on over WhatsApp, on a mobile phone
Patients can request from a wide range of services via ChatDoc, including:
  • Help with a health problem
  • Repeat prescriptions
  • Contraception
  • Sickness certificates
  • Onwards referrals
  • Paperwork support
  • Test results
  • Blood tests
Long Term Condition QoF Reviews

To see how our solution can help with the remote monitoring of long term conditions such as asthma, diabetes and hypertension, please click here.

The ChatDoc clinician inbox


  • Enhanced patient experience:
    Access is improved along with patient care
  • Practice efficiency increased:
    streamlined operating model minimises unnecessary appointments
  • Staff morale improved:
    Reduced pressure, more variety of work and opportunities for growth and development
  • Increased compliance:
    Platform and operating model satisfy recent contract changes relating to access

Here's what the patient's have to say about the service

Great practice

Rated 5 stars out of 5

by Gemma Pearton - posted on

Great practise with extremely friendly and experienced staff. The doctors at the surgery are very efficient, show empathy and make time to listen to my concerns. The new doctaly app is amazing! On several occasions my problems have been delt with on the sane day or next working day.

Visited October 2023

We have already implemented a Triage solution – can ChatDoc still help?

Absolutely. There are two main differences between ChatDoc and standard Triage solutions.

Other solutions, whether app or web-based, will struggle to get more than 50% of patients adopting the digital channel – no matter how much effort is put into marketing. ChatDoc will have >80% adoption in days.

ChatDoc is more than just triage – it allows practice teams to rapidly resolve the majority of patient queries with no appointment or phone call, just over chat. This is revolutionary.

Designed in collaboration with

Imperial College London, King's College London, King's Health Partners, NHS South East London Clinical Commissioning Group

Find out more

We will gladly share case study data to demonstrate the efficiencies that ChatDoc can deliver at your practice.

Please contact us for more information or to schedule a demonstration of our ChatDoc, Remote Monitoring or Virtual Ward solution.

Book a demo